I believe that Developer Empathy is the secret sauce for a great DevRel team. To know the challenges faced by developers is one thing. To understand them is totally another thing. To truly understand what a developer is going through, we just need to get in their shoes and see the situation. The revelations might even surprise us in doing so. Without empathy, in general, we only see (less than) half the picture.
It is very simple to establish Developer Empathy. I would recommend going through these questions along with your fellow DevRels which could advance your position in understanding the developers.
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Remember this, nothing keeps your developers happy than listening to them and getting back.